Refund Policy

Last Updated: June 15, 2024

1. Introduction

At Wanderlust Chronicles, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Digital Products

2.1 E-Books & Digital Guides

Due to the nature of digital products, all sales of e-books, digital travel guides, and other downloadable content are final and non-refundable once the download has been initiated or the digital content has been accessed.

However, if you experience technical difficulties that prevent you from accessing your purchased digital product, please contact our customer support team within 7 days of purchase, and we will work to resolve the issue or provide a refund at our discretion.

2.2 Online Courses & Webinars

For online courses and webinars:

  • If you request a refund before accessing any course content or within 48 hours of purchase (whichever comes first), we will provide a full refund.
  • If you have accessed less than 25% of the course content and request a refund within 7 days of purchase, we may provide a partial refund at our discretion.
  • No refunds will be provided after 7 days of purchase or if more than 25% of the course content has been accessed.

For live webinars, refunds are available up to 48 hours before the scheduled event. After that time, no refunds will be provided, but you may transfer your registration to another person or receive a recording of the webinar if available.

3. Subscriptions

3.1 Newsletter & Content Subscriptions

Our free newsletter subscriptions can be canceled at any time by clicking the "unsubscribe" link at the bottom of any newsletter email or by contacting our customer support.

For premium content subscriptions:

  • Monthly subscriptions: You may cancel at any time. No refunds will be provided for the current billing period, but no further charges will be made.
  • Annual subscriptions: You may cancel at any time. If you cancel within 14 days of the initial purchase or renewal, we will provide a full refund. After 14 days, no refunds will be provided for the remaining subscription period.

3.2 Automatic Renewals

All subscriptions automatically renew unless canceled before the renewal date. It is your responsibility to cancel your subscription before it renews if you do not wish to continue the service.

If you were not properly notified about an automatic renewal and were charged unexpectedly, please contact our customer support within 7 days of the charge for assistance.

4. Physical Products

4.1 Merchandise & Travel Accessories

For physical products such as merchandise and travel accessories:

  • If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
  • Products must be returned in their original packaging, in unused and resalable condition.
  • Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

4.2 Books & Print Publications

For printed books and publications:

  • Returns are accepted within 14 days of delivery for a full refund of the purchase price (excluding shipping costs).
  • Books must be returned in new, unread condition with no damage or markings.
  • Return shipping costs are the responsibility of the customer unless the book was received damaged or incorrect.

5. Travel Services & Tours

5.1 Tour Packages & Travel Arrangements

For tour packages and travel arrangements booked through our platform:

  • Cancellations made 60 days or more before the departure date: Full refund minus a 10% administrative fee.
  • Cancellations made 30-59 days before the departure date: 50% refund.
  • Cancellations made less than 30 days before the departure date: No refund.

These policies may vary for specific tours or partner services. Please refer to the specific terms provided at the time of booking.

5.2 Travel Insurance

We strongly recommend purchasing travel insurance for all bookings. In most cases, travel insurance premiums are non-refundable after the cooling-off period (typically 14 days from purchase).

Please note that having travel insurance may allow you to recoup costs for canceled trips under certain circumstances, even when our refund policy does not apply.

6. Special Circumstances

6.1 Errors & Technical Issues

If you experience technical issues that significantly impact your ability to use our products or services, please contact our customer support team immediately. We will work to resolve the issue and may provide a refund or credit at our discretion if the issue cannot be resolved.

6.2 Cancellations by Wanderlust Chronicles

In the event that Wanderlust Chronicles must cancel a service, event, or tour, we will provide a full refund of all amounts paid or, at your option, credit toward a future purchase.

We are not responsible for any additional expenses incurred as a result of our cancellation, such as non-refundable airline tickets or accommodation bookings not made through our platform.

7. Refund Process

7.1 How to Request a Refund

To request a refund, please:

  1. Contact our customer support team at [email protected] with your order number and reason for the refund request.
  2. For physical products, obtain a Return Authorization Number before sending your return.
  3. Follow any specific instructions provided by our customer support team.

7.2 Refund Processing Time

Once your refund is approved:

  • Digital product refunds are typically processed within 3-5 business days.
  • Physical product refunds are processed within 10-14 business days after we receive the returned item.
  • Tour and service refunds may take up to 30 business days to process, depending on the payment method and service provider.

Refunds will be issued to the original payment method used for the purchase. Processing times for the refund to appear in your account depend on your payment provider and may take additional time.

8. Exceptions & Limitations

We reserve the right to refuse a refund request if we have reason to believe that:

  • The request is fraudulent or made in bad faith
  • The product or service has been used substantially
  • The issue reported does not significantly impact the functionality or value of the product or service
  • The request falls outside the timeframes specified in this policy

In certain cases, we may offer store credit or partial refunds instead of full refunds at our discretion.

9. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In the event of any conflict between this policy and applicable consumer protection laws, your statutory rights will prevail.

For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. Different rules apply to digital content and services that have begun with your consent and acknowledgment that you will lose your right of withdrawal.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about this Refund Policy, please contact us: